Demand & Performance
Five stars are a workflow, not luck
Review count, recency and response rate are direct local ranking inputs and the single loudest trust signal a buyer sees before they call you. Both facts reward the same operational habit.
Reputation management combines systematic review acquisition, monitoring and response across Google, Yelp and industry platforms. Because review count, recency and response rate are direct local search ranking factors as well as the primary trust signal buyers evaluate, a sustained program of 15 to 20 new reviews a month outperforms occasional bursts.
How we run it
The plays, in order
Ask at the right moment, automatically
A review request triggered by a completed job, sent by SMS and email, with the link pre-selected for the platform that matters most. Asking manually means asking inconsistently.
Sustained velocity beats a burst
Fifty reviews in one week looks exactly like fifty reviews bought in one week. Fifteen to twenty a month, sustained, reads as an operating business and keeps recency working for you.
Respond to all of them, including the good ones
Response rate is a ranking input and a public demonstration of how you handle a complaint. Every review gets a reply, and negatives get one written by someone who has read the file.
Route the unhappy customer before the platform does
A service recovery path in the follow-up flow catches fixable problems before they become a permanent one-star. This is service design, not review gating, and the difference matters legally and ethically.
Dispute what is genuinely fake
Off-platform, competitor and clearly fraudulent reviews get filed properly and tracked. Success rates are modest and we will say so rather than promise removals.
- Automated review request flow by SMS and email
- Platform priority mapping for your category
- Monitoring and alerting across all listed profiles
- Response workflow, with drafted replies for negatives
- Service recovery path in the follow-up sequence
- Monthly reputation report: volume, rating, response rate
The terms, up front
Nothing you find out at the end
The clauses people usually discover when a relationship ends are the ones we put at the start of it. These apply to every line we sell, this one included.
Term
Month to month after 90 days. Projects are fixed-scope.
Notice
30 days in writing, either direction, no penalty.
Ownership
Accounts, data, content and files are yours. In the SOW.
Ad spend
Paid to the platforms from your accounts. Never marked up.
Common questions
Before you ask
Can you remove a bad review?
Only if it genuinely violates platform policy, and success rates are modest. Anyone promising removal of legitimate negative reviews is describing something the platforms do not allow.
How many reviews should we be getting?
Fifteen to twenty new reviews a month is the target for most local businesses. Recency carries real weight, so sustained flow matters more than lifetime total.
Is it ok to ask customers for reviews?
Yes. What is not allowed is gating, meaning only asking happy customers or filtering by rating before the request. We build the ask so everyone gets it, with a service recovery path alongside it.
Often bought alongside
SEO & Local SEO
Technical fixes, intent landing pages, Google Business Profile and a review velocity program that actually runs.
Email & Lifecycle Marketing
Lifecycle flows, nurture and CRM automation across Klaviyo, HubSpot, GoHighLevel and Mailchimp.
AI & Marketing Automation
Lead-dispute agents, reporting builders, CRM workflows and custom internal tooling. Built with guardrails, not vibes.
Next step
Scope reputation & review velocity in 20 minutes
Tell us what you are working on. We will come back with an honest read on whether this is the right line for you, and a scope and a number if it is.
No retainer requirement · No long contract · You own everything we build